Service for Sri Lanka seafood industry
As a leading seafood processing and export company based in Sri Lanka, John Seafoods supplys the best yellow fin tuna out from Indian ocean, together with other species like Swordfish etc.
They care about the quality of products supplied to oversea clients and try to catch all details in the processing and the transportation too. They have therefore chosen Cydiance C1 as their temperature recording device for all their shipment to clients.
On April 13, 2017, a box of yellow fin Tuna, routed from Negombo to Israel, was found with some temperature issues, and rejected by Customs Brokerage DSV in TLV Airport. The temperature chart suspected abnormal high rise at the end of the route, Cydiance was informed the same time when it happens and our after sales team quickly gathered all possible information.
Quality results with us
Fortunately, after some investigation and with the information provided from C1 temperature data, the result shows that it was only a mistake caused by exceptional operation during the clearance, and the temperature data was collected in exposed environment.
The temperature chart shows the last 2 data are abnormal and proved to be mis-handling by the operator on site.
Problem solved and both John Seafoods and their clients were happy!